Cig2o FAQ

Our Mission
Cig2o.com is on a mission to become your one stop, trusted site, for getting all of your E-cigarettes and vaping accessories. We use and love the products we sell!


How does an E-cigarette work?
Basically, Vapage and CIG2o's are simple, when you breathe in, the E-cigarette vaporizes the flavoring and turns it into an enjoyable vapor. To go into more depth, the CIG2o/Vapage battery (the main piece) contains a battery, a microprocessor, a vacuum switch and a small light. On the other end, a cartomizer is attached. A cartomizer is a small unit that has a heating coil and small flavor reserve. When you breathe in, the battery heats the coil to about 110 degrees, vaporizing the flavoring and glycol, this fog is what the user breathes. Do the E-cigarettes produce real smoke? No. There is no combustion involved. What you see is a water-like vapor, similar to what fog machines use in those killer movies we all like. It is entirely possible however to set off a smoke alarm if you are close enough and blow enough vapor in the direction of the detector. (It has to do with the molecules in the air and other science-y stuff) What am I inhaling? The Cig2o and Vapage cartomizers/E-liquid are made up of medical grade propylene glycol and vegetable glycol (80%/20%), food grade flavoring and nicotine in the level indicated on the packaging (from 0MG to 24MG). As always, if you have concerns, please consult your physician.


Who can order on Cig2o.com?
Some products contain nicotine and therefore will never be sold to anyone under 18 years old. E-Cigarettes should not be used by children, pregnant or breast-feeding women, people with heart disease, high blood pressure, diabetes or people taking medicines for asthma or depression. Consult your physician before using any electronic cigarette product. CALIFORNIA PROPOSITION 65: Warning: This product contains nicotine, a chemical know to the state of California to cause birth defects or other reproductive harm. If you reside in California and are a new customer on Cig2o.com, you will be contacted to verify your date of birth before we ship your order. Due to California having stricter laws on nicotine we need to verify your date of birth. Please contact us at your earliest convenience so we can ship your products as soon as possible. You can call at 805-309-2400


Is shopping on Cig2o.com online safe?
Absolutely! We use encryption for all your sensitive information and will never share information with 3rd parties. Cig2o.com is a secure site and 100% PCI Complaint.You can view our SSL (Secure Socket Layer) Certificate on any page of our store by clicking on the logo on the lower left corner of the navigation menu. While not all pages will show the 'https' in the url, the checkout page will always load on 'https' and not 'http'. The checkout page is where you enter your credit card information, and is the only page where 'https' is necessary.


Common Terminology
PV = Personal vaporizer (another term for an E-cigarette) Mods = modified electronic cigarette (usually larger in size vs. standard e-cigs, typically uses bigger batteries even liquid feed systems) Bat = short for battery Cart or cartridge = a mouthpiece on the atomizer that contains a poly filling which holds liquid that is wicked into the atomizer Cartomizer = a combination of an atomizer and cartridge in one that typically holds more liquid Atty = Atomizer (heating element for the nicotine liquid) Dripping = The act of dripping liquid directly into the atomizer through a large hole in the top of the "drip tip" (mouthpiece) Bottom feeder = a feed system where juice is squirted up into the atomizer from a bottle contained within a typical feeder box mod Juice or e-liquid = This is the nicotine solution that is vaporized by the heating element mg = the nicotine content in the liquid per milliliter ml (milliliter) = measurement of liquid quantity approximately 20 drops per ml and 30 ml per 1 ounce. Ohm = measurement of the amount of resistance in an atomizer HV (high voltage) = using voltages over what a standard 3.7 device provides or used in describing a high ohm atomizer for use at higher voltages LR (low resistance) = the ohms of your atomizer being 1.5-2ohms (for use with 3.7v devices having a 450mAh rating or better mAh (miliamp Hour) = This is a rating for battery life, the higher the mAh the longer life your battery will provide. Watts The measurement of heat produced... (can be calculated by voltage squared divided by resistance) ECF = E-cigarette Forum http://www.e-cigarette-forum.com a great place to expand your e-cigarette/vaping knowledge


Shipping
How long does it take to receive my order? Orders are shipped from the West Coast and are usually processed the same or next day you order. Shipping can take between 1-7 days to receive in the United States. USPS Priority Mail takes between 1-4 business days. UPS options are available by selecting the "More Carriers" drop down on the shopping cart page. How do I get FREE shipping? That's easy, just order at least $50 worth of goodies and pick the free shipping button! Shipping is FREE for all orders over $50 (in continental United States via USPS). Is this a scam and do you auto-ship products? We realize some electronic cigarettes have a very bad reputation, most online dealers will offer you “free trial kits”, which usually means they send you their product, then 30 days later they hit you with huge credit card charges. We will never charge you for products without your knowledge. We do not have an auto-ship program and we cannot place an order under your credit card without your authorization. In fact, under PCI Policy we cannot view your full credit card information if you store one on file for future use. Your information is safe with us. What shipping methods are available? We ship all orders via USPS by default. However for faster delivery, you may select a UPS method during checkout. Where is my tracking number? Once your order is shipped, you will receive an email confirmation. A tracking number may be available in your account after 24 hours if the package was shipped via UPS. Please log in to your account to view. Orders shipped via USPS will not include tracking numbers, only confirmation of delivery. USPS tracking number may be available for your package and you can inquire by emailing Info@SparkInd.com. What shipping methods are available? We ship all orders via USPS by default. However for faster delivery, you may select a UPS method during checkout. Do you ship to my country? Please create an account by clicking the "Account" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the drop down menu of available countries, unfortunately we cannot ship to your country at this time. Please refer to your individual Country guidelines on electronic cigarettes before placing your order. Liability Information For International Orders Due to the location and the product amount, we need to verify that you understand Cig2o is not liable for any custom fee's or charges. If you wish for us to ship to your country you are agreeing that you will be responsible for all fee's. We will hold the order for 48 hours. If we do not receive a response from you, we will cancel the order and issue a CREDIT to the credit card charged.


What is the return policy?
If you are not happy, we are not happy. But officially we have to say: We will accept returns of un-opened items, within 14 days of purchase. If the item is opened, there may be a re-stocking fee. Consumable nicotine products are non-returnable. This includes cartomizers, disposable e-cigs and e-liquid. If you have a problem with your order, please let us know.


Guarantees/Warranty
Warranty We are sorry you are having problems with your product, but we would like to change that for you. CIG2o chargers, batteries and accessories have a 6 months limited warranty. Cig2o chargers and accessories have a 6 month limited warranty. Cig2o has a 6 month warranty on ALL batteries. To request a warranty replacement, please print this form: RMA FORM You will then need to mail your filled out RMA FORM along with your defective/damaged items to: CIG2o Returns 750 Calle Plano Camarillo, CA 93012 Cartomizer Warranty Since the cartomizers are consumable nicotine products we are unable to offer a warranty on this item. Security online Vapage.com is a secure site and 100% PCI Complaint.You can view our SSL (Secure Socket Layer) Certificate on any page of our store by clicking on the logo on the lower left corner of the navigation menu.


How do I use a coupon or a Groupon?
After adding items to your cart, mouse over the "Cart" link at the top of this site and click "View All" to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon or Groupon code.


Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

WARNING:THIS SITE IS INTENDED SOLELY FOR ADULT SMOKERS OVER THE AGE OF 18. SOME CIG2o PRODUCTS CONTAIN NICOTINE, AND CAN BE HAZARDOUS. ALL NICOTINE CARTRIDGES/LIQUID MUST BE KEPT AWAY FROM CHILDREN OR PETS AT ALL TIMES. NICOTINE CAN BE POTENTIALLY LETHAL TO BOTH. CIG2o products are not intended to be drug products that diagnose, treat, cure or mitigate any disease or condition. These are strictly smoking alternative's for smokers. Nicotine can cause dangerous increases in heart rate and blood pressure and should not be used by individuals with hypertension or heart disease. Forbidden Users: * Minors under 18 years old. * People sensitive to cigarette or any other ingredients in the inhalant. * Pregnant and breast feeding women. Please seek immediate medical advice if liquid or cartridge is ingested. If you have a poison emergency in the United States, call 1-800-222-1222.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Cig2o.com. The collective work includes works that are licensed to Cig2o.com. Copyright 2003, Cig2o.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Cig2o.com or purchasing Cig2o.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Cig2o.com or to purchase Cig2o.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Cig2o.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of Cig2o.com used in the site are trademarks or registered trademarks of Cig2o.com


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Cig2o.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Cig2o.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Cig2o.com does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
Cig2o.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Cig2o.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Cig2o.com product is mistakenly listed at an incorrect price, Cig2o.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Cig2o.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Cig2o.com shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Cig2o.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Cig2o.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Cig2o.com.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Cig2o.com products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Cig2o.com products) must be commenced within one (1) year after the claim or cause of action arises. Cig2o.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Cig2o.com may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Cig2o.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Cig2o.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Cig2o.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Cig2o.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Cig2o.com in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless Cig2o.com, its officers, directors, employees, agents, licensees and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Cig2o.com may link to sites operated by third parties. However, even if the third party is affiliated with Cig2o.com, Cig2o.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Cig2o.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Cig2o.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


Every product sold on CIG2O.com is guaranteed authentic! CIG2O: Premium Vaping & E-Cigarette Outfitters.